Frequently Asked Questions
How should I care for my saree?
We recommend dry cleaning for most sarees to maintain their quality. However, some sarees may have specific care instructions on the label. Please follow those guidelines for best results.
Can I wash my saree at home?
It's preferable to dry clean to prevent damage or color bleeding. If handwashing, use mild detergent in cold water and gently hand wash without wringing or twisting the fabric. Always test a small, hidden area before washing the entire saree.
How do I store my saree?
Store sarees in a clean, dry place. Avoid hanging them for extended periods as it may lead to stretching. Fold neatly and store in a cotton or muslin bag to allow the fabric to breathe.
What payment methods do you accept?
We accept payments via credit/debit cards, PayPal, and other secure online payment gateways.
Are my payment details secure?
Yes, we prioritize the security of our customers' information. We use encrypted connections and secure payment gateways to ensure your payment details are safe.
What are your shipping charges?
Shipping charges may vary based on your location and the total order value. We may offer free shipping for orders above a certain amount. Please check the shipping details during checkout for precise information.
How long will it take to receive my order?
Delivery times vary based on your location and the shipping method chosen. Typically, orders are processed within [X] business days. Once shipped, domestic orders may take [Y] days, while international orders may take longer.
Do you ship internationally?
Yes, we do ship internationally. However, shipping times and charges may vary based on the destination country. Please check the shipping details during checkout for specific information.
What is your return policy?
We have a 2 DAYS return policy from the date of delivery for unused and unwashed products. Please refer to our Returns & Exchanges page for detailed information on eligible items and the return process.
How can I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team within the stipulated return period. They will guide you through the process and provide the necessary instructions.
Will I be refunded for shipping charges on returns?
Shipping charges on returns may not be refunded unless the return is due to a mistake on our end or if the product received is damaged or defective. Please refer to our Returns & Exchanges policy for more details.